How to wipe your mobile device

Note: The Mobile feature is available with Zimbra Collaboration Server Network Edition only

If your mobile device is lost or stolen, you can remove all the content on the device using the Wipe Device link on the Preferences Mobile Devices page. This command erases all data on the device and returns it to the original factory settings.

  1. Click Preferences and select the Mobile Device folder.

  2. Select the device to wipe and click Wipe Device.  

The status will show Wipe Pending.  The server is waiting for the device to connect to the server  to initiate the request.  When the device connects to the server, the device is wiped.  The status changes to Wipe Complete.

Note:  You can cancel the Wipe Device request as long as the status is Wipe Pending.